At Stepzlyq, we take pride in delivering your carefully selected footwear and accessories with efficiency and care. Our team processes orders within 1-2 business days, ensuring your items are packed securely to withstand transit. Whether you're shopping for everyday essentials or seasonal favorites, we prioritize quality packaging to protect your purchase during its journey to you.

Processing typically takes 1-2 business days (excluding weekends/holidays). Delivery timelines vary based on destination and shipping method selected. While most orders arrive within the estimated window, occasional carrier delays may occur during peak seasons or unforeseen circumstances. International shipments may require additional transit time due to customs processing.

We offer transparent shipping options tailored to your order value:

• Standard Shipping (10-15 Business Days): $15 for orders under $60
• Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

We currently ship to most countries worldwide, including the United States, Canada, European Union nations, and select Asian/Australian regions. Some remote locations or areas with shipping restrictions may not be serviceable. During checkout, our system will automatically verify if we can deliver to your address. For specific inquiries about your region, please contact our support team.

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor delivery progress. Tracking updates may take 24-48 hours to activate after dispatch. For consolidated shipments, some items may show separate tracking numbers which will be communicated via email.

While we strive for timely deliveries, occasional delays may occur due to carrier issues or customs inspections. If your package hasn't arrived within 5 business days of the estimated delivery date, please first check the tracking information for updates. For unresolved concerns, contact our customer service at [email protected] with your order number. We'll investigate promptly and keep you informed throughout the resolution process.

International customers may be subject to customs fees, import taxes, or other charges imposed by their local authorities. These fees are the responsibility of the recipient and are not included in our shipping costs. As regulations vary by country, we recommend checking with your local customs office for applicable rates before ordering. Please note that customs processing may occasionally delay delivery beyond our estimated timeframe.